PECULIARITIES OF COMMUNICATIVE AND TECHNOLOGICAL SETTLEMENT OF SOCIAL CONFLICT IN THE EDUCATIONAL SPHERE

Abstract

The article is devoted to the study of the peculiarities of the communicative and technological settlement of social conflicts in the educational sphere. Theeducational sphere is not an exception to the spread of social conflicts at all levels of their localization. Application of the communicative and technological approach to the adjustment of social conflicts in the field of education is an actual task. The analysis of recent research and pub- lications on this topic enabled us to understand the structural and functional characteristics of social conflicts. The concept of social conflict is specified. The structure of socio-psychological communicative technology consists of three main aspects: scientific, formal, activity. In the course of an empirical study of social conflicts in the educational environment, we solved a number of scientific problems. Socio-psychological communicative resources are defined. The factors revealing the nature of the functionality and dysfunctionality of social conflicts in the educational environment have been clarified. The specifics of the application of communicative technologies for resolving social conflicts are investigated. The effects of communication as a result of their application are outlined. To solve the problems of empirical research the ORID-model has been applied as the Technology of Participation. The ORID-model makes it possible to construct a communicative space by discussing a number of problematic issues. The technology of socio-psychological diagnostics and socio-psychological design of communicative processes in the educational space is tested. The algorithm of scheduling the focused conversation procedure is presented. Perspectives for further research consist in the development and specification of the communicative-technological approach, analysis of empirical data obtained.